Frequently Asked Questions

About Us - Alphabet Photography & Custom Letter Art

General Questions

Are you pictures original or are they submitted by freelance photographers?

All photographs are original from Alpha-Tography and come from the vision and passion of the owner, John Laukaitis.

Where are your pictures from?

The Alpha-Tography photo gallery consists of various locations in the United States.  Our inspiration began in historic Charleston, South Carolina.  We continue to capture and add images to our online catalog and encourage you to follow our website and on social media.  We will be capturing images from additional historic locations such as New Orleans, Louisiana and Savannah, Georgia.

How are your products shipped?

Alpha-Tography currently utilizes Federal Express as our primary shipping partner.  All shipments are custom packed and insured.  Our goal is to deliver all orders within seven to ten business days.  Please contact us for expedited shipping.

What is the difference in your product from other similar competitors?

Simple.   Image quality.  We provide color photographs for our design that provide each unique order with a artistic flair and capture the uniqueness of the location.  Additionally, almost our entire catalog of our gallery of photographs is originate from architecture, gates and other formations from historical cities.  Alpha-Tography has the highest standard of quality.  While others stage pictures by drawing letters, form letters from placement of objects, Alpha-Tography provides the highest quality creative selection of images and frames and the best value available.

How does your customer loyalty program work?

Once you register on Alpha-Tography.com, for every purchase you make, you will receive a gift certificate for 5% of the purchase price. (Not including shipping). You can spend one at a time or save them and use them all at once.  Additionally, our loyalty program will notify you of specific, promotional and seasonal offers by email.

Why does your framed product cost less with higher quality images?

Alpha-Tography chose our frame for our product offering by focusing on the highest quality at a competitive cost.  We believe in providing quality attractive frames to the consumer by offering our completed product at an attractive and reasonable rate.  Our frames manufactured with Polystyrene that produce a beautiful real wood look. Our entire selection of frames is double matted with glass and a hanger.   Should you require a custom frame you can order the letters and use a local frame vendor.

Do you combine Shipping?

Yes.  All of our products include FREE SHIPPING.

Order Questions

How can I check order status?

Sign in to your account and click the order status button for an update on the status of your order.

Will you send me an e-mail after I order?

Yes. Once your order is placed an email confirmation is generated to the email address on the order.

What if I don't order a frame?

No problem.  Should you choose to order individual letters we will ship the letters in an envelope.

What size are the letter photos?

4”x 6”

What are the dimensions of the frames? Can you provide a detail image of dimensions?

Frames vary in length based on size of your custom design.  Frame height is approximately 13” depending on your choice of frame.  Actual frame width varies from 1 7/8” to 2 3/16”.   Visit the Frames Dimensions Page for detailed information on exact sizes.

What if I want a design with more than 9 photos?

Please e-mail us at orders@alpha-tography.com for a custom design quote.  We will provide you with a quotation for the custom design within 24 hours.  We encourage you to email the letter numbers, frame and mat preference.

Can I order by phone?

Please utilize the online contact form to contact us for specific order requirements, pricing and shipping.  Our goal is to follow-up to all requests the same business day.  Please provide detail information about your order, phone number to reach you at and best time to contact.  One of our Alpha-Tography team members will contact you regarding your request.

Can I have my order rushed or expedited?

We can rush production of your order for a $25 fee. If you would like rushed shipping, there will be additional shipping charges as well. Email rushmyorder@alpha-tography.com or fill out our contact form and put RUSH in the subject line.

Is your site secure and safe to use a credit card?

Yes. Alpha-Tography.com uses 128-bit encryption technology and secure payment gateway.  We do not store or keep your credit card information.

Do you offer gift certificates?

Yes, get your gift certificate today!

What is your return and order cancellation policy?

If you are not completely satisfied with the quality of our product upon arrival, contact us at orders@alpha-tography.com, we will issue a return authorization.  Upon the return of your order in original packaging and condition, Alpha-Tography and we will reimburse you for the full purchase amount.  All orders that have been processed and framed and are cancelled orders will be subject to $5.00 processing fee

Can I pay with a check through the mail?

No, but you can pay via electronic check via PayPal at checkout.

What if I have a problem ordering?

Send us an e-mail at orders@alpha-tography.com or fill out our online contact form.

Shipping Questions

How long will my order take to arrive?

Typically 7-10 days.

How much does shipping and handling (S/H) cost?

Yes.  We can ship multiple frames in a single box.  One frame shipment is $25.00, two frame shipments is $35.00, three frame shipments is $60.00, and four frame shipments is $70.00.

Do you ship internationally?

We currently just ship to the continental United States, Alaska, Hawaii and Canada, APO and FPO.

How do you ship your orders?

We ship via FedEx Ground from Charleston, South Carolina.

Is there a tracking number for my order?

You will receive an email from FedEx with a tracking number when your order has been shipped.

Do you have different shipping options?

If you need to have an order overnighted or rushed, please e-mail us at rushmyorder@alpha-tography.com before you place your order for a quote.

What are you going to do with my personal information?

Alpha-Tography.com does not share or rent your personal information.

What if I have a question you didn't answer?

Email us at info@alpha-tography.com or fill out our contact form and we will get back to you the same business day or following day if after hours.